• All information about our current promotions and tournaments can be found both on our website in the poker section, as well as in the poker client.

• FPP (Frequent Player Points) is a system designed to award loyal and frequent players in the poker room. You get FPPs for every ring game hand played that fulfills certain criteria, and for each tournament fee you pay. Please see the Poker InfoàPoker VIP Program section in your poker client or the “About Expekt.com Poker” section of the poker website. You can use your FPPs to clear bonuses, qualify for different promotions and use them as tournament buy-in credits. Please mail poker@expekt.com for further information.
  

• You can see your active bonuses on the “Bonuses” page in the “My Account” section of your poker client. Here you can also see the FPP requirement for the bonus and your progress as well as expiration dates.

• A token is a means of entry with a fixed value used for a specific tournament or tournament type. You usually get tokens from tournament satellites/qualifiers but can also receive them through promotions. Normally tokens can be used for only one specific tournament or a set of tournaments. Information is available in the “FPPs” section in My Account, and you can always write to poker@expekt.com for further explanation. To register with a token, simply go to the desired tournament lobby and use the “register” button as usual. The system will by default select any tokens present in your account as preferred payment method rather than a standard cash fee.

• This can appear for two reasons:
  
  1. When you try to transfer more money than is available in your account.
  2. You have recently been credited with a bonus on your sportsbetting account. All these bonuses must be turned in bets a certain number of times before they can be transferred to other products. Please e-mail support@expekt.com for further information.

• Unfortunately we cannot allow a change of screen name for security reasons. Poker is also, to a large extent, about learning how other people play and specific players act. Your screen name is the only identity you have at the tables. Hence, it would be very unfair to allow players to change their screen names. Neither is it allowed to create more than one account at expekt.com.

• These problems may be caused by limited access through your firewall or anti-virus/Spyware application. The following ports are in use by the client and have to be allowed through a firewall: 5004, 5024, 5044, 5064, 5084.
  
  The firewalls and proxies should be configured to allow outgoing SSL on all of these ports. If you have an external anti-virus/Spyware application please try to temporarily inactivate these just to make sure they are not interfering with the client, then e-mail poker@expekt.com for further assistance.

• Play money is completely free and we require nothing from you, except that you register an account with us. You are qualified to get a sum of $1000 play money.

My chat was disabled a while back and now I want to use it again. How can I get it activated
Whenever I try to chat at the tables it is denied, what is wrong?

• We operate a strict Courtesy and Respect Policy for the chat in our poker network. In order for all to understand, English only is allowed in the chat. Abusive and/or offensive chat is not allowed. If we find you having chatted in an unacceptable way, your chat may be inactivated. Please contact poker@expekt.com for further information and procedure for re-activating your chat.

In the client I have something called All-in protection/reset, what does this mean and why do I have a limited number of these?

• When you are disconnected while playing at our site a function called "All-in Protection" may be activated. When this is done, you are registered by the system as all-in without having to commit more money to the pot than what you have already paid. Hence, you will be able to win a side pot reflecting the amount you have already paid, without having to call a raise made by your opponent at a subsequent stage in the hand.
  
• As this function gives you a good chance of winning a pot without risk you only have a limited amount to limit misuse of it. When you have used up your All-in Protections you will be able to request a Reset. At this point we will investigate the times you have used this protection and if no misuse can be found, we will clear you for a reset, again giving you the amount you started with.